The management of OneWeb Kft. is committed to delivering its services — under the OneWeb, BudgeTalk and Accureta brands — at a consistent, measurable and continuously improving level of quality. Our quality policy is built on an ISO 9001-based approach to quality management and is binding on every member of our team.
Our commitments
- Customer focus: we adapt our services to our clients' real needs and regularly measure their satisfaction.
- Transparency: we publish our prices and service commitments — including the response times tied to SLA tiers — and we keep them.
- Continuous improvement: we regularly review and improve our processes to prevent faults rather than merely react to them.
- Documented operation: we document our operational processes and support monitoring with dedicated tooling (monitoring, asset inventory, security observation).
- Compliance: we comply with the applicable legal and professional requirements.
Quality objectives
We review our quality objectives yearly, tie them to measurable indicators, and evaluate the results achieved. Our objectives include keeping our committed response times, maintaining documented recovery procedures, and regularly acting on customer feedback.
Responsibility
Management bears primary responsibility for service quality; every team member contributes to achieving our quality objectives in their daily work.
This quality policy is reviewed periodically by management and updated in line with the organisation's operation.
Effective: [PLACEHOLDER: effective date].