What a provider leaves off its price list is what it would rather not say. We take the other path: we publish every rate — monthly fees, hourly rates, the response times tied to each SLA tier, and the surcharges alike. No "request a quote" standing in for real numbers; the numbers are here, and everyone sees the same ones.
Transparent pricing — two rate cards, one principle.
We publish two rate cards: for contracted and non-contracted clients. Clients with a long-term — typically at least one-year — framework agreement receive preferential rates, because predictability lowers the cost for both sides. The monthly operation fee is calculated per device, based on the number of managed workstations, servers and active network devices.
About the calculator.
The calculator estimates your expected monthly fee from the number of managed devices. The estimate is indicative; the final monthly fee is fixed in the contract after a short assessment of your IT environment.
SLA — honesty about response time.
We do not improvise response times; we publish them tier by tier, together with the price. Every SLA tier carries a defined availability window and response time, and the monthly fee follows that tier — higher availability costs more, and we do not paper over that. The fastest service — a 2-hour normal / 1-hour critical response time — can only be ordered within the administrative boundary of Budapest; we state this up front rather than let it surface at the moment you report a fault.
SLA penalty — if we miss it, we pay.
If we miss a contracted response time or commitment deadline, we may be liable for a penalty (kötbér) per occurrence, capped at that device's monthly operation fee. The commitment binds us too — it is not just words.
Validity.
The published rates are effective from 1 March 2026. We review our rates yearly and communicate any change in advance, transparently.
What is included, and what is not.
The monthly operation fee covers the hardware and software registered at contract signing. Hardware or software that the client installs on its own, or puts into operation incorrectly, during the service period is not automatically included. We monitor with continuous monitoring, asset tracking and security observation. Using the service requires at least 1 server or at least 2 workstations.